Average Reviews:
(More customer reviews)I purchased this item a few months ago and have been having problems for a couple of weeks. When I turn the unit on it usually does not turn on for several minutes up to several hours(I forgot it was on once when we left the house when I came home it still had not signal and my tv and box had been on the whole time we were gone). If the unit does turn on then I get a green screen which usually locks up at which point I have to unplug the unit to get it to turn off b/c the power button is useless at this point.
Prior to the unit breaking it still was not a great unit.
1. The tv guide doesn't always work.
2. Remote must be pointed directly at the box to get a response.
3. Unit gets extremely hot.
4. Universal codes are not available so you must have 2 remotes.
5. No buttons on the converter box to adjust channel
I called customer service today to try and get help, what a joke that was. I was told repeatedly how sorry they were but it would cost me $30 to get it fixed, plus shipping, b/c I did not have my sales receipt. Even if I did have my sales receipt it needed to be with in 90 days or else I still had to pay for the repairs. This is the worst warranty for an electronics item I have ever heard of and the people on the phone were not helpful at all. I was however given the option of faxing them a letter of complaint if I wanted but was basically told they would not help me.
I have owned one other Apex item and it is my estimation that everything they make is a complete piece of junk as the dvd player also broke soon after purchase.
Whatever you do don't waste your money on apex items!
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