Average Reviews:
(More customer reviews)I am shocked that the few reviews for this TV have been positive. A quick check on the internet for this Polaroid model will show endless counts of nothing but misery dealing with tech support, warranty service and refunding.
After six months of owning one, it suddenly would not turn on for me. Apparently the 19 inch widescreens are experiencing lots of power board failures. I had to complain to customer service for over an hour, including hold time, before speaking with someone higher up about how I wanted nothing to do with their company.
While they absolutely refused to authorize a refund (because the store I bought it from said that it was out of their hands after 30 days) she finally agreed to send a pre-paid label out so I could ship it via FedEx for replacement or repair. Otherwise I would be out thirty dollars just to send it out.
It has been received at the repair center in CA, USA and customer service informed me that they do not even try to fix any tv "that small" and want to send a replacement - the only problem is that "there are none in stock". The TV came from the factory in March but they don't have any more? Sounds suspicious to me. I was told to call back in another two weeks for an update.
A lot of internet reviews sound like the story I'm going through - many customers end up waiting months on dead-end updates from customer service until they DEMAND to have their money refunded. If I don't see a new TV soon (which is very likely to malfunction again) I am going to have do the same thing.
Before you decide on this "money saver", research this model and what consumers have to say - most of it is pretty ugly.
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